RICS Regulation
- T: 020 7569 9900
- F: 020 7493 8545
- E: Click to email
RICS Regulation
Stephen Smart & Company Limited is a firm of Chartered Surveyors regulated by the RICS. RICS Regulation monitors, trains and assists members and firms to comply with rules, regulations and ethical standards; it reviews and investigates complaints received about members and takes disciplinary action in cases where members or firms fall seriously short of the standards expected of them. For further information please visit www.rics.org/newregulation
Professional Indemnity Insurance
Stephen Smart & Company Limited carries comprehensive professional indemnity insurance cover, in compliance with RICS requirements. Details can be made available.
Complaints Policy
A person has been appointed in this office to deal with complaints, and you should not hesitate to contact the relevant person. Details are set out below:
P J Jemmett Esq
Stephen Smart & Company
3 Hanover Square
London
W1S 1HD
Tel: 020 7569 9900
Fax: 020 7493 8545
Email: pjj@stephensmart.co.uk
Where your complaint is initially made orally, you will be required to provide a written summary of your complaint to the person above.
Once we have received your written summary of complaint, we will contact you in writing within 7 days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments in relation to this.
Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to advise of the actions to be or being undertaken.
If you are dissatisfied with any aspect of our handling of your complaints then we will attempt to resolve this promptly through negotiations and otherwise agree to enter into mediation with you in accordance with the Surveyors Ombudsman Scheme, PO Box 1021, Warrington, WA4 9FE.
If the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to the Centre for Dispute Resolution (CEDR) Model Mediation Procedure.
Who we work with
